betzilli is straightforward about how we handle your information. This policy covers every data point we collect when you open an account, make a transaction via bKash, Nagad or Rocket, or browse the lobby — and it tells you exactly what you can do about it. Access and eligibility depend on your local law and the eligible regions we serve.
Account data handled with care
bKash, Nagad, Rocket transaction records
Your right to review and correct
Contact us any time via support
POLICY DETAILS
How betzilli Handles Your Personal Information
When you create an account on betzilli, we collect the details you submit during registration — your name, contact information and the credentials you choose. When you fund your account or withdraw through bKash, Nagad or Rocket, we record transaction references tied to your wallet for reconciliation and account security. We do not store your full mobile banking PIN or credentials; those stay with the payment provider. We also collect device and session data — browser type, IP address and navigation actions — to keep your account secure and to understand how the lobby is used so we can improve it. This information is not sold to third parties for advertising. We may share limited data with service providers who help us operate the platform, such as identity verification or fraud screening, but only under data-sharing terms that restrict further use. Retention periods vary by data type: account records are kept for as long as your account remains open and for a reasonable period after closure, as required for financial audit purposes. You may request a summary of what we hold at any time through our support channel. Availability of all services depends on your local law and eligible regions.
bKash transaction references
Nagad wallet records
Rocket payment history
Account registration data
Device and session logs
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy applies to every interaction you have directly with betzilli — your account, the lobby, your transaction records and any support conversation you start with us. It does not extend to third-party sites or services you may reach through links on our pages. Here is a clear breakdown of what falls inside and outside the scope of this document.
Account Access
Covers data collected when you log in, update your profile or change account settings. This includes your registered contact details and any verification documents you submit to us directly.
Transactions
Covers payment references generated when you deposit or withdraw using bKash, Nagad or Rocket. We see the reference and amount; your mobile banking credentials remain with the respective payment provider.
Site Content and Lobby
Covers session and navigation data collected while you browse game categories, open a lobby section or interact with on-screen controls. This helps us identify navigation issues and improve the mobile experience.
Third-Party Services
Does not cover data practices of external payment apps, game studios or any link that takes you away from betzilli. Those services operate under their own privacy terms, which we encourage you to read.
YOUR CHOICES
Practical Actions You Can Take Under This Policy
You are not a passive subject of this policy — there are real, reachable steps you can take. First, you can ask us to show you the personal data we hold on your account. We will respond through your registered contact route. Second, if something in your profile is wrong — a name spelling, a contact number — you can correct it directly inside your account settings, or ask our support team to update it if the field is locked. Third, if you want to ask a question about how a specific piece of data is used, raise it through the support channel and we will give you a direct answer rather than a boilerplate response. Finally, if you believe we are handling your data in a way that does not match what this policy describes, you can formally request a review. We treat those requests seriously and aim to respond with a clear explanation. All rights described here apply subject to your local law and the eligible regions we serve.
Review Your Records
Request a summary of the personal data we hold on your account by contacting our support team through your registered email or the on-site chat route.
Correct Account Details
Update editable fields in your account settings directly. For locked fields, contact support with the correct details and we will handle the update after verification.
Raise a Data Question
If you are unsure why a specific data point is collected or how long it is kept, send a direct question via support. You will receive a specific answer, not a generic policy reference.
Request a Policy Review
If you believe this policy has not been followed in your case, submit a formal review request. We will examine your account records and respond with a clear outcome.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about this privacy policy, want to request your data, or need to flag a concern, the routes below are the ones published on betzilli. We do not invent support channels or response guarantees — use the routes shown here and in your account dashboard.
On-Site Live Chat
Open the chat icon from any page on betzilli. Identify your query as a privacy or data question so it reaches the right team member directly.
Email Support
Send your data request or privacy question to the email address listed in your account's help section. Include your registered contact detail so we can verify your identity.
Account Help Centre
The help section inside your signed-in account lists published policy routes and common data questions. Check there first — many answers are already available without waiting.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
This section covers the practical side of how betzilli manages the information your account generates — from cookies on your device to how long transaction records are kept.
Cookies and Session Tracking
We use cookies to keep your session active between pages and to remember your lobby preferences on mobile. You can manage cookie permissions through your browser settings, though disabling certain cookies may affect how the account area loads.
Account Security Measures
Your account is protected by the credentials you set at registration. We log access events to detect unusual sign-in patterns. If you notice activity you do not recognise, contact support immediately using the routes listed on your account dashboard.
Data Retention
Account and transaction records, including bKash, Nagad and Rocket payment references, are retained for as long as your account is active and for a period after closure in line with financial record-keeping requirements. You may ask how long a specific record is kept.
Policy Updates
When this policy changes in a material way, we will notify you through your registered contact detail or via an in-account notice. Continued use of your account after a notified update means you have seen the revised terms.
POLICY FAQ
Common Questions About Privacy at betzilli
These are the questions we actually hear from people who have just read this policy or who are about to open an account. If yours is not here, reach us via the support routes above.
What personal information does betzilli collect when I open an account?
We collect the name, contact details and credentials you enter during registration. We also log your device type, IP address and session activity while you are signed in. Payment references from bKash, Nagad or Rocket are recorded against your account but we do not store your banking PIN.
Does betzilli share my data with third parties?
We do not sell your data for advertising. We share limited information with service providers who assist with identity verification or fraud screening, but only under terms that restrict them from using your data for any other purpose.
How do I ask to see the data betzilli holds about me?
Contact our support team via on-site chat or the email address in your account's help section. Identify it as a data access request and include your registered contact detail. We will confirm your identity and respond with the relevant records.
Can I correct information in my betzilli account?
Yes. Editable fields are available inside your account settings. If a field is locked — such as a name field that was set at registration — contact support with the correct detail and we will update it after verifying your identity.
How long does betzilli keep my transaction records?
Transaction records, including payment references from bKash, Nagad and Rocket, are kept while your account is active and for a period after closure as required for financial record-keeping. You can ask us how long a specific record is retained by raising a data question through support.
What happens to my data if I close my account?
Your active session data is cleared, but account and transaction records are retained for the period required under financial audit rules. You can request a summary of what is held after closure by contacting support through your registered email address.
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